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Brand new pad doesn’t work

I got a deep light therapy pad for myself last week. It worked twice and now the lights don’t light up. It gets power as the light works on the on/off button, but none of the infared lights light up. What can we do so I can get a new one please?

Exchange LSPro Pad

Hi there, I have a customer Shirley Moon who ordered a pad, and now wants to exchange it for the head pad. Do you all send a a lablel? She doesn’t have a printer. I think she wants to exchange it for the headpad, but she is still deciding. I was hoping to catch you now before I call her back so I know the process and my options.

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