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Faulty pads

We purchased 2 infrared pads in September
1 of them has a few lights not working
the 2nd one is not basically not working at all. first just a few lights not lighting up to 2 rows not lighting up to 1 row lighting up occasionally with manipulation of the pad ,but not staying lit.

Thank you Lois Ruff

Faulty pads

We purchased 2 infrared pads in September
1 of them has a few lights not working
the 2nd one is not basically not working at all. first just a few lights not lighting up to 2 rows not lighting up to 1 row lighting up occasionally with manipulation of the pad ,but not staying lit.

I am resubmitting this ticket, due to an incorrect e-mail address on the first ticket.

Sorry for the inconvenience.

Lois Ruff
701 424-3782

Thank you Lois Ruff

LS Deep Light – 2 lights out

Hello, I purchased my LS Deep Light pad in December and I’ve registered it three times on this site so that I can submit a warranty claim but I never see the option available to do that. There are 2 lights out on my unit. Thank you, Christa

Brand new pad doesn’t work

I got a deep light therapy pad for myself last week. It worked twice and now the lights don’t light up. It gets power as the light works on the on/off button, but none of the infared lights light up. What can we do so I can get a new one please?

face mask lights out

Greetings,

Our face mask seems to have some lights out and I was requesting warranty service.

Please advise asap as this is our only face mask.

Thank you!

Brent